Q: How do I cancel my confirmed holiday?

A: To cancel your confirmed holiday, you will need to call our Member Experience team on 011 258 1000 (option 4). One of our guides will assist you in cancelling your holiday. You are not able to cancel a holiday on RCI.co.za. Please refer to section 6.8 onwards in the Terms and Conditions with regards to cancelling an Exchange holiday and sections 8.5 & 8.6 onwards for cancelling a Rental holiday.

Q: How do I issue a Guest Certificate on RCI.co.za?

A: Your booking is only transferable with an RCI® Guest Certificate which carries a small, non-refundable fee. A Guest Certificate can be issued on RCI.co.za either during the booking process or after a booking has been made. To add a Guest Certificate during the booking process, look out for a “Give holiday to friends or family” link on the “My Basket” page. Click this link and follow the steps. To add a Guest Certificate to an existing booking, go to “Manage my membership > View/Print transactions”. Select the desired booking and click on the “Add guest certificate” link and follow the steps. Go to “Manage my membership > Family and Friends” to manage your Friends and Family list on RCI.co.za.

Q: I want to Spacebank my week but when I go to the Spacebanking screen, I get the message 'No ownership found to Spacebank'.

A: You have either Spacebanked all your weeks, or the ownership for your resort has not yet been loaded onto your file. If your ownership is a flexi week – this cannot be Spacebanked online. You will need to contact your home resort first to get an allocation and then contact the RCI® Call Centre on +27 11 258 1000 with your ownership details.

Q: Can I swap or change my confirmed holiday for a later date or a bigger unit size?

A: Should you wish to swap or change your confirmed holiday after 5 (five) working days of the original booking date, you will be able to do so, however you will be required to pay a new Exchange fee. Please see Terms and Conditions below. 6.12 You may at any time change your exchange holiday booking by notifying RCI® before the check-in date. Other than an exchange holiday booking change made within 5 (five) working days day of the original booking date, your initial exchange holiday booking fee is however not refundable or transferable thereafter and you may request an exchange holiday booking change at an additional exchange holiday booking fee.

Q: How many points do I need for an international Exchange?

A: International Exchanges work on a 7 night stay and work on a week for week basis. This means that you can exchange your full week for a full week overseas. The number of trading points you will use for the international Exchange is equal to the value of the week that you are exchanging. No matter where you exchange internationally, the value of points will always equal the value of trading points you received for your Spacebanking that you are exchanging.

Q: If I do not have points with RCI® can I still book a Bonus holiday?

A: You do not need points to do an Extra Holidays-Bonus, however you will need to have a Spacebanked timeshare for the year in which you want to take the Bonus holiday. Should you not have any ownership Spacebanked, you can still book Extra Holidays-Rentals which are available to all RCI® members and do not require a Spacebank to qualify. These are available at any of RCI®’s rental portfolio of resorts worldwide. Rental rates can be up to 50% lower than the same accommodation offered to the open market.

Q: How do I add additional timeshare ownership to my existing RCI® membership?

A: Contact our Member Queries team on 011 258 0100. They will assist you with adding additional timeshare ownership to your existing RCI® membership. They will require a copy of ownership confirmation such as a share certificate or levy statement to proceed.

Q: Where can I find out how many points are needed to book a particular resort?

A: For local resorts (Southern African resorts), you are able to view the number of points required for a resort by using a combination of the "RCI Trading Points" and "Season information" calendar located on the "Resort details" page for your desired resorts. Locate the resort you are interested in, and click on "Resort details". On the "Overview" tab you will see the "RCI Trading Points" at the bottom of the page and "Season information" calendar is located on the bottom right of the screen. Use the "Season information" calendar to identify the season of your travel dates and then you will be able to view the points required per length of stay and occupancy.

Q: How do I change my password for RCI.co.za?

A: You can change your password once logged in. Go to “Manage my Membership > Personal Details” Personal details tab. For your security, you may not re-use your previous eight passwords and your current password must be at least three days old before you can change it. Your password must be a minimum of seven characters and must include at least one letter and one numeral e.g. rci1111.

Q: I get no results with my search criteria.

A: Try to broaden your search criteria by doing the following: • Include Bonus and Rental holidays in your search criteria. • Be as flexible as possible with your check-in dates. • If there is still no availability, consider loading a request.

Q: I have made a request for an Exchange holiday - what do I do now?

A: Our booking system checks automatically for request matches daily. When there is a match that best suits your requirements, RCI® will contact you to check if you would still like this holiday. You will have 24 hours to confirm the booking, after which the accommodation will be offered to the next RCI® member on the Waitlist. To guarantee you receive these match updates timeously, please ensure that your details are up to date.

Q: How does RCI® determine its Exchange fee for a points Exchange?

A: RCI® determines Exchange fees based on whether you are travelling locally or internationally, when you book and what your length of stay will be.

Q: How do I access my online account?

A: To access your RCI® membership online you’ll need a login to rci.co.za. Register a login, should you not already have one.

Q: What should I do if my requested holiday is not immediately available?

A: We recommend that you add a resort request as soon as possible. You can add a request from July for the following year, but is dependent on resort administration. For international requests, add your request at least 23 months prior to the check-in date.

Q: How does RCI® determine its Exchange fee – Bonus and Rental Extra Holidays?

A: Bonus and Rental fees fluctuate based on seasons, rating and the unit size that is requested.

Q: What is VOASA?

A: VOASA (Vacation Ownership Association of South Africa) is the regulatory body that governs the holiday ownership industry in Southern Africa. Should you need to know more about the industry, VOASA can be contacted on 021 914 9693 or via email at voasa@voasa.co.za. Alternatively, visit www.voasa.co.za

Q: I am trying to get a new password, but I keep getting the message saying that my membership number or email address/mobile number is incorrect.

A: When requesting a new password, you need to ensure you enter in the email address/mobile number you have registered on your RCI® file. If your email address/mobile number has changed, you will need to contact RCI® to update it on our systems before you can request a new password.

Q: Why are some areas and resorts more easily available than others?

A: As a holiday Exchange company, RCI® relies on its members to Spacebank their timeshare with RCI®, in order to offer alternative destinations and resorts to other RCI® members. There is a natural higher demand for certain destinations over others, as well as more demand for certain seasons. To improve the possibility of a successful match to your holiday request, it is recommended that accommodation searches and requests are done as early as possible.

Q: Why does it take more time to deposit my flexi week?

A: A flexi week owner purchases a specific season and unit size. When you request your week to be Spacebanked with RCI®, you will need to contact your home resort first, so that they can allocate a unit to you. Once you have received this allocation, send it to RCI® and we will Spacebank it for you. As there is a third party involved, this process may be delayed.

Start date/check-in date
The day/date a holiday ownership/holiday week begins.

Exchange request
RCI® members are able to request accommodation for a specific resort or area, check-in date and unit size should there not yet be availability. The request will reserve trading points, which will be used in the event of a suitable holiday matching to the request.

Fixed time
Timeshare intervals sold using a system whereby the owner purchases the use of the same unit number, for the same week every year.

Flexi-time
Timeshare intervals sold using a system whereby the owner purchases the use of a unit with a specific occupancy, in a specific season, for each year of their ownership. Flexi-time owners must request that a week is assigned to them from their home resort before using the RCI® Exchange system.

Floating time
Timeshare intervals sold using a system whereby the owner purchases a specific unit for occupancy at a time that coincides with a specific event each year (e.g. Easter).

Guest Certificate, RCI®
This is an RCI® member benefit that enables members to give an exchange confirmation to friends or family, at a minimal fee. (Members may not rent out an RCI® Exchange for commercial purposes and if found doing so, RCI® may cancel the respective membership without warning ).

Instant time
RCI® offers holidays, with close-dated check-in dates, with an increased Exchange fee and discounted points. This offers members the opportunity to book into resorts with a higher points-value than they usually are allowed.

Levies
These are fees or assessments determined by the resort, which are used for maintenance, repairs, insurance, etc. Levies must be paid by the member directly to their resort or club, prior to occupation or Spacebanking the timeshare week with RCI®.

Peak season
Peak season corresponds with periods of highest demand. Peak weeks are designated annually for each region and are usually determined by school holidays.

RCI directory of resorts
RCI’s resort directory is published and distributed every two years with the latest and most up-to-date resort information and pictures.

RCI Gold Crown
A select number of RCI affiliated resorts are recognized as RCI Gold Crown Resort® properties. These resorts provide outstanding resort accommodations, hospitality and member experiences. Each resort receiving the RCI Gold Crown Resort award has met quality and service requirements based on both RCI Subscribing Member Comment Card ratings and an evaluation of resort facilities, amenities and services. Recipients of this award for superior quality and exceptional service have met standards in five RCI Subscribing Member Comment Card categories and each resort facilities category in the evaluation.

RCI Hospitality
Resorts that deliver outstanding customer service and hospitality to exchange guests receive the RCI Hospitality award. Resorts achieving this designation have received high scores in the Check-in/Check-out and Hospitality categories. Resorts receiving the RCI Gold Crown Resort award or RCI Silver Crown Resort award are not eligible for this award.

RCI Lifestyle Resorts
Affiliated resorts which do not achieve Gold Crown or Silver Crown status are designated as Lifestyle resorts.

RCI Lifestyle Resorts
All those affiliated resorts which do not achieve Gold Crown or Silver Crown are designated as Lifestyle resorts.

RCI membership fee
The annual membership fee, which covers most RCI privileges and benefits.

RCI Silver Crown
Resorts that provide outstanding vacation experiences for RCI® exchange guests receive the RCI® Silver Crown Resort® award. Each resort receiving this distinguished designation has met quality and service standards. Selection is based on ratings from RCI® Subscribing Member Comment Cards submitted by members after their vacations. Resorts receiving the RCI® Silver Crown Resort award have demonstrated a consistent, impressive record of satisfying RCI® guests and have met the standards in each of the five categories of evaluation.

Red season
This is a holiday season that is most highly demanded by RCI® members outside of Peak season (see Seasonal designations).

Seasonal designations
These are the periods into which holiday seasons are divided, based on demand and the Gauteng school holidays. Peak season: highest demand season, usually during school holidays; Red season: period of high demand; White season: period of medium demand; Blue season: period of low demand.

Vacation Protector Plan (VPP)
RCI®'s exclusive holiday protector package which protects members, their families and travel companions from unforeseen circumstances, that affect their RCI® Exchange or Bonus holidays.